Zenkit

If you're facing some issues with Zenkit, you may be asked by our customer service team to take a screenshot of your console log after performing whatever action causes an error to occur.

We ask for this because the browser's console log contains a whole lot of specific information that may help our dev team to pinpoint exactly what's gone wrong. Here's how you can access the console log from some commonly used browsers: 

Chrome

- You can use the shortcut Cmd+Opt+J (Mac) or Ctrl+Shift+J (Windows) to open the log.
- Alternatively, right click anywhere on the page and choose "Inspect" (the last menu item).
- Doing so will open a panel to the right or bottom of your browser window. Make sure that the "Console" tab is open.
- Perform whatever action caused the problem. Hopefully you'll see a lot of red and yellow lines showing up in the log!
- Click on the little gray arrows that may appear to the left of each line to expand the errors. 

Firefox

- Use the shortcut Cmd+Opt+J (Mac) or Ctrl+Shift+J (Windows) to open the log.
- Alternatively, right click anywhere on the page and choose "Inspect Element (Q)" (the last menu item). In Firefox, the shortcut option is preferable.
- Doing so will open a panel to the right or bottom of your browser window. Make sure that the "Console" tab is open.
- Perform whatever action caused the problem. Hopefully you'll see a lot of red and yellow lines showing up in the log!
- Click on the little gray arrows that may appear to the left of each line to expand the errors. 

Safari

- Before being able to access the console log in Safari, you will need to enable the "Develop menu" 
- Go to the Safari menu bar, then click "Preferences" - In the "Advanced" section, check "Show Develop menu in menu bar" 
- Use the shortcut Cmd+Opt+C to open the log, or right click and choose "Inspect Element". Open the "Console" tab. 
- Perform whatever action caused the problem. Hopefully you'll see a lot of red and yellow lines showing up in the log! 
- Click on the little gray arrows that may appear to the left of each line to expand the errors.